SHIPPING POLICY

ORDER PROCESSING

Orders are processed and prepared for dispatch as quickly as possible.

Estimated processing and delivery timeframes may vary during collection launches, promotional periods, public holidays and periods of high order volume.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.

SHIPPING WITHIN AUSTRALIA

MNRVA ships to eligible addresses throughout Australia.

Available shipping methods, estimated delivery timeframes and applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery timeframes are estimates and may vary depending on your location, the carrier and circumstances outside our reasonable control.

SHIPPING RATES

Shipping charges, where applicable, are calculated and displayed at checkout before payment.

From time to time, MNRVA may offer free shipping, discounted shipping or other shipping promotions. Any applicable conditions will be displayed on our website or at checkout.

ORDER TRACKING

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

DELIVERY DETAILS

Please ensure your shipping address and contact information are accurate before submitting your order.

If you notice an error after placing your order, contact us through the MNRVA website as soon as possible. We will try to assist where possible, but we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

DELIVERY DELAYS

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.

Occasionally, deliveries may be affected by carrier delays, severe weather, public holidays or other circumstances outside our reasonable control.

If we become aware of a significant issue affecting your order, we will take reasonable steps to assist you.

Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

LOST, DAMAGED OR MISSING ORDERS

If your order arrives damaged, contains an incorrect item, or you believe it has been lost in transit, please contact us through the MNRVA website as soon as reasonably possible.

We will investigate the issue and provide an appropriate solution in accordance with applicable Australian law.

INTERNATIONAL SHIPPING

International shipping availability may vary.

Where international delivery is available, eligible destinations, shipping options and applicable charges will be displayed at checkout.

International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are generally determined by local authorities and are not included in MNRVA's shipping charges unless expressly stated otherwise.

PRE-ORDERS

Where an item is offered for pre-order, the estimated dispatch timeframe will be clearly stated on the relevant product page.

If an order contains both pre-order and immediately available items, dispatch arrangements may vary and will be communicated where applicable.

Estimated pre-order dispatch dates may occasionally change due to production or logistics circumstances. If a significant delay occurs, we will provide updated information and any remedies required under applicable law.

CONTACT

For questions about shipping or an existing order, please contact MNRVA through the contact form available on our website.